Terms of service

Welcome

Welcome to French Island Essential Oils!

By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before placing an order.

If you do not agree with these terms, please do not use our website.

1. Use of Our Website

By using our website, you agree that you:

  • Are at least 18 years old or have permission from a parent/guardian

  • Will provide accurate and complete information when placing an order

  • Will not use our website for any unlawful or harmful purpose

We reserve the right to refuse service to anyone who breaches these terms.

2. Product Information & Disclaimer

We take great care in describing our essential oils accurately, including ingredients and suggested uses.

However:

  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition

  • Information on this website is for general educational purposes only

  • You should consult a qualified healthcare professional before using essential oils if you are pregnant, nursing, have a medical condition, or are taking medication

Essential oils are for external use unless explicitly stated otherwise.

Always perform a patch test before use.

3. Orders & Payment

All prices are listed in Australian Dollars (AUD).

We reserve the right to:

  • Update prices at any time

  • Cancel or refuse an order if there is a pricing error

  • Cancel orders suspected of fraud or misuse

Payment must be received in full before your order is dispatched.

4. Shipping & Delivery

Shipping timeframes are estimates only and may vary depending on the carrier.

We are not responsible for delays caused by postal services, customs processing, or events outside our control.

Risk in the goods passes to you upon delivery.

Please refer to our Shipping Policy for full details.

5. Returns & Refunds

Our Refund Policy outlines your rights and our procedures for returns and refunds.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Nothing in these Terms limits your rights under Australian law.

6. Allergies & Individual Reactions

Essential oils are natural plant extracts and may cause individual sensitivities.

By purchasing from us, you acknowledge that:

  • You are responsible for reviewing ingredient information

  • You understand that reactions may vary between individuals

  • You will discontinue use if irritation occurs

We are not liable for adverse reactions where products have been used contrary to instructions or without proper patch testing.

7. Intellectual Property

All content on this website — including text, images, branding, product names, logos, and graphics — is the property of French Island Essential Oils.

You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential loss

  • Our liability is limited to the purchase price of the product supplied

Nothing in these Terms excludes, restricts or modifies any rights you have under the ACL.

9. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

10. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have any questions about these Terms, please contact us:

French Island Essential Oils
Email: alanfisher@frenchislandessentialoils.com
Response time: 2–3 business days

Thank you for supporting our small business and allowing us to be part of your wellness journey